.jeri.

i think i'm going to lose it

That's it. I can't see one of our students any more. I just can't talk to her and I'm going to EXPLODE next time she comes in the office and I have to deal with her.

Every time I try to explain things to this lady, she talks down to me and interrupts me and skews everything I say. Even when I'm just explaining things to her or trying to help her, she's ALWAYS on the defense. She always turns to everyone else in the department for help.

Today, she comes in and says, "I got permission to take this class last night and went on WebReg and wasn't allowed!"
I say, "Did you request a signature on WebReg?"
She says, "I was approved last night!"
I say, "But you still have to request a signature. Did someone grant you one yesterday?"
She says, "Yes, I got permission last night!"
I say, "Melinda, did you give her a signature for this class last night?"
Melindsa says, "That was a course appeal, not a signature."
I try to explain this to the lady and say, "The thing you got signed last night was an OKAY to take the class (because it was out of order), not a signature." Before I can explain to her the difference between a course appeal and a signature for a class and how to request a signature, she interrupts -
"I didn't sign anything last night. I was told I didn't have to do any paperwork for that. They all signed that. And then I went on and I wasn't allowed! And I had to take off work to come in yesterday [to complain to the department chair about wanting a grade change that she's been pestering someone in the department about for an eternity - and how a person can get a C in one of our classes is beyond me] and then now that this hasn't gone through, I had to take ANOTHER day off of work."
Now, I don't like being blamed for people taking days off of work, and I say, "But you didn't have to take off work. You could have called me-" and before I could says that I could have granted her the signature online via the phone, she interrupts again.
"I couldn't call you last night! It was late at night!"
I say, "You could have called me today and I could have-"
She interrupts, "No, this needs to be done. Four o'clock today. And so I had to take another day off work."
Finally Melinda comes over because she can hear that I'm PISSED OFF and she says she's sorry. For what, I don't know.
So we figure out what the lady needs and I fill out her summer registration card FOR HER. While I'm filling it out, she says in her sweet little voice, "I'm not trying to cause trouble, 'cause you know I love you guys, and I'm just trying to get things done!"
Fuck you, lady. I don't love you. You're a bitch to me every time I see you. The last time I saw you, you insisted that a professor was avoiding you about a grade change, and when I told you that our professors aren't childish enough to avoid students and explained that she just needed to wait to be contacted, you went to SOMEONE ELSE and told them the same damn story, as if that would get any more of a result for you. Maybe if you just shut up and listen to what I have to say, instead of yapping your defensive nonsensical accusations at me, you might LEARN how to act like a professional and responsible adult. You're over 40 for God's sake!
She even left saying, "Have a blessed weekend!" And I just gave her a stare as she walked out the door. Yeah, if "blessed" means "horrible weekend where you will be KILLED," I would have said, "You too!"

Update: I just got an email from my supervisor. She wants to talk to me privately about this incident. If you read this before 2, please pray for me. I can't believe I'm going to get 'a talking to' when one of our students was yelling at ME.