Comcast

November 15th, 2007

Here is what happened regarding our internet service when we moved to the Houston area:

Our apartment had a cable internet provider, up with whom we signed (Nana and W. Churchill would be proud of that sentence). After about 3 or 4 weeks, we received a flyer on our door saying Comcast was becoming the new provider and to call the following Monday to get services with them. In the meantime we were told to enjoy complementary cable television. Nowhere in their notice did it mention an internet outage, even a brief one. After all, we would be getting cable television. Well, the internet did go out on a Thursday. I called Comcast many, many, many times. The number we were told to call was busy about 80% of the time, and there was no hold, just a busy signal. Then, when I actually talked to someone to find out what was wrong, they said they didn't know and all they did was sign people up. They referred us to the apartment manager. I called the apartment office many, many, many times and left messages because people were never there. And they never returned calls. I was persistent enough to eventually get ahold of the manager, who was a condescending jerk. The management company were also jerks. Everyone at Comcast was incompetent and not knowledgeable about anything really. I asked one manager at Comcast what the rates would be, because we had a nice deal before they shut the connection off. He didn't know and deferred to one of his underlings, who also didn't know.

In the end, the internet was out of service for 3-4 weeks. Comcast never explained the problem, and only stuck pricing brochures in the doors to announce things were back up. I asked Comcast for some sort of price break or any sign of good will to make up for the inconvenience of them not providing service and was flat out told no. Nevermind that people had to drop online college courses, were unable to work from home, etc, etc, because of them.

In the midst of this mess, we got out of our lease early because we had had other problems in our apartment. We bought a house and moved in and got Verizon dsl, with hopes that we may get fios around here sometime.

dot dot dot

In other news, we are going to Omaha for Thanksgiving. We leave on Saturday and are taking Wembley with us. Say some prayers that the other passengers on the plane don't kill us because of Wembley (he doesn't much care for his travel bag).

posted by: lucas • 3 comments »

3 comments

Comment from: dan [Member] · http://personman.com

Congratulations on the new home. And welcome back to the internet.

11/16/07 @ 05:14

Comment from: nana [Visitor]

Yes, I am glad you gave some thought into sentence construction. However, you could have written 'with whom we signed' leave out the up. Here is what is happening in our neck of the woods. I'm still sore from the car crash, but getting better. The insurance company has been very punctual about doing the paper work and we should be getting a check in a few days. Yesterday I brought some wheelbarrow loads of wood onto the porch and last night I noticed my chest was worse. Good excuse for doing nothing. We got a Mitsubushi 06 Outlander, it was a demo, had 2,000 miles, a real steal in price. We got almost enough settlement to pay for it. After we got home grandad had second thoughts about it and said "I" could go back and trade it in for a Galant. After driving it a few times, we decided it was good to go for us. It is a running little dude. I miss the keyless entry most of all, and am still learning the shift, but I'm becoming to love the little puppy. It is a comfortable ride and after having a Crown Victoria for several years, we are not stepping down into a hole when we get into the vehicle. And it will be good on gas mileage also.
Have a good Thanksgiving.

11/16/07 @ 06:26

Comment from: Andrew [Member]

· http://www.brendoman.com/andrew

That is incredible. We had Comcast for a few months (their wonderful "triple play" package), but when one thing goes out, they all go out. So around our third outage, after it had all been out for a couple days, my wife got us a credit. It was large enough to pay for our last month of service, and when we cancelled, Comcast sent us a check for just over $100.

Our thing was that we didn't care if the cable and internet were out. I mena, we would've wanted a credit for the time it was out, but we wouldn't have demanded such a large credit. But when your phones don't work, well, that's another thing altogether. Don't get into the phone business if you can't offer a working service.

We have AT&T/ Dish Network, and have had few problems. The dish goes out during extremely bad weather, but that's why we have DVDs. And out internet went out once, but it was a bad modem and AT&T had a tech there THAT DAY. But the phone has never gone out.

11/17/07 @ 13:56

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