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07/19/06
iPodResQ
A few weeks ago I was a little careless with my iPod and I cracked the LCD screen. Because Apple’s warranty doesn’t cover acts of negligent stupidity, I basically had to choose between buying a new iPod or finding an unofficial service to fix it.
The company I settled on was iPodResQ. I chose them because 1) they offered the cheapest price of any I found, and 2) they have a great shipping system. I was a little nervous about sending my iPod in the mail, but iPodResQ takes are of all the shipping, including a box with padding specifically designed to fit the iPod. The best part is that all of this is included in the flat repair fee.
After placing my order on the company’s website, I received a box via DHL the very next day. I followed the directions included, placed my iPod inside, and arranged for pick-up from my house the same day. iPodResQ received it and fixed it the next day, then shipped it back to me overnight. The whole process took three business days, and I got my iPod back as good as new.
6 comments
Since I've ruined two PDAs by cracking the LCD I've been very careful (ok, paranoid) with my iPod. It's good to know that the repair process is relatively painless. Thanks for the tip. 
If you don't mind me asking, how much was such a magical repair? I checked the website and LCD repair varies by iPod model, but for the Video model it's $139. 
Yes, $139. It pained me to pay that much for a cracked LCD, but my only other option was to pay twice that for a new iPod. 
I just dropped my wife's ipod on our stereo (her case opens from the top - slid right out when I bent over). Screen was cracked. Thanks for the review of their service. BTW, their price has gone down by $30 for the screen repair. 
also, if you know what you're doing, you can buy a new LCD off ebay for around $15 and replace it yourself. 
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